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Access Health / AccessHealth.ai

Effective Date: January 1, 2026

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Access Health (“Access Health,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, mobile applications, telemedicine services, and related healthcare platforms (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

We may collect the following categories of information:

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a. Personal Information

• Full name
   

• Date of birth
   

• Gender
   

• Contact details (email address, phone number, mailing address)
   

• Government-issued identification (where legally required for patient verification)
   

b. Health & Medical Information

• Medical history and health questionnaires
   

• Symptoms, diagnoses, and treatment information
   

• Laboratory results and diagnostic reports
   

• Prescription and medication history
   

• Consultation notes and clinical records
   

• Weight, vitals, and biometric data (where applicable)
   

c. Telemedicine & Platform Data

• Appointment details
   

• Secure messages and communications with healthcare providers
   

• Audio/video consultation data (not recorded unless explicitly disclosed and consented to)
   

d. Payment Information

• Billing and transaction details
   

• Payment method information (processed through secure third-party payment providers; Access Health does not store full payment card numbers)
   

e. Technical & Usage Data

• IP address
   

• Browser type and device information
   

• Log data, cookies, and usage analytics
   

• Website interaction data
   

 

2. How We Use Your Information

We use your information to:

• Provide safe and effective healthcare services
   

• Facilitate telemedicine consultations and prescriptions
   

• Verify patient identity and eligibility for services
   

• Communicate with you regarding appointments, treatments, and care plans
   

• Process payments and manage billing
   

• Maintain accurate medical records
   

• Improve platform performance and user experience
   

• Ensure regulatory, legal, and professional compliance
   

• Detect, prevent, and investigate fraud or misuse
   

Your health information is never used for marketing purposes without your explicit consent.

 

3. Legal Basis for Processing

We process your information based on one or more of the following legal grounds:

• Your explicit consent
   

• The provision of medical care and healthcare services
   

• Compliance with legal and regulatory obligations
   

• Legitimate interests related to healthcare operations, safety, and service improvement
   

 

4. Disclosure of Information

We may share your information only as necessary and permitted by law, including with:

• Licensed healthcare providers involved in your care
   

• Pharmacies and laboratories fulfilling prescriptions or tests
   

• Payment processors and billing partners
   

• Technology service providers supporting our platform (under strict confidentiality agreements)
   

• Regulatory authorities when required by law
   

• Emergency services where necessary to protect your life or safety
   

We do not sell or rent your personal or health information.

 

5. Telemedicine & Cross-Border Data Use

Access Health provides telemedicine services in accordance with applicable licensing and jurisdictional requirements.
Your information will only be accessed by practitioners licensed and authorized to provide care in your jurisdiction.

Where data is transferred or stored outside your country, appropriate safeguards are applied to protect confidentiality and security.

 

6. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:

• Secure, encrypted data transmission
   

• Restricted access controls
   

• Authentication and identity verification protocols
   

• Secure electronic medical records (EMR) systems
   

• Regular system monitoring and security reviews
   

Despite our best efforts, no system can be guaranteed 100% secure. We encourage you to protect your account credentials and notify us of any unauthorized access.

 

7. Data Retention

We retain your information only for as long as necessary to:

• Provide healthcare services
   

• Meet medical record retention requirements
   

• Comply with legal, regulatory, and professional obligations
   

When no longer required, data is securely deleted or anonymized.

 

8. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal and medical information
   

• Request correction of inaccurate information
   

• Request copies of your medical records
   

• Withdraw consent (where applicable)
   

• Request deletion of certain personal data (subject to legal retention requirements)
   

• Lodge a complaint with a regulatory authority
   

Requests may be made by contacting us using the details below.

 

9. Cookies & Analytics

Our website may use cookies and similar technologies to:

• Improve site functionality
   

• Analyze usage trends
   

• Enhance user experience
   

You may control cookie preferences through your browser settings.

 

10. Children’s Privacy

Access Health does not knowingly provide services to minors without parental or legal guardian consent. If we become aware that information has been collected from a minor without appropriate consent, we will take steps to remove it.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date. Continued use of the Services constitutes acceptance of the revised policy.

 

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Access Health
📧 Email: [Insert official email]
📞 Phone: +1 (242) 816-DRUG / +1 (242) 816-3784
🌐 Website: https://accesshealth.ai